We want you to absolutely love your jewelry.
Every piece is crafted with care, but if something doesn’t feel right, we will do our best to make it right.

💗 Returns

We accept returns on unworn jewelry within 7 days of delivery.

To begin a return, email us at support@opalvinejewelry.com with your order number and reason for the return.

Please note:
Because our jewelry is handcrafted in small batches and made-to-order, all returned items must be:

• unworn

• in original condition

• in original packaging

Return shipping costs are the responsibility of the customer unless the return is due to a mistake on our end.

💎 Non-Returnable Items

For hygienic and safety reasons, the following cannot be returned:

• Earrings

• Custom jewelry

• Personalized pieces

• Sale items

✨ Refunds

Once we receive your item and inspect it, refunds will be issued to the original payment method.
Please allow 3–5 business days for processing.

🔧 Repairs or Issues

If your jewelry arrives damaged or has a craftsmanship issue, email us within 48 hours and we will repair or replace it.

Your experience matters to us deeply.

Questions?

support@opalvinejewelry.com
We respond within 24–48 hours.